Returns and Refund Policy
It happens… you get an item and decide it’s not for you and you want a refund. That’s not a problem. So long as you follow these simple rules, we will always refund you if you change your mind.
- You have 14 days from receiving your order to change your mind. If you change your mind, we will refund the cost of your order (excluding delivery costs) back to the method you used to pay for the goods.
- The item you’re returning must be returned unused and in its original packaging. We cannot refund any item that has been worn or shows signs of wear. This is not just because we can’t sell it on, but because hygiene is of utmost importance to us and all our customers.
Proof of Postage
We highly recommend that when you return an item to us that you use a method which gives you proof of purchase and if necessary, insurance against the item getting lost in transit back to us. We unfortunately cannot give you a refund if the item doesn’t find its way back to us, even if you know you posted it.
It is your responsibility to pay for the cost of returning an item, and unfortunately, we cannot refund this cost to you.
You should return any items you wish to have refunded to the following address:
104 London Road, Crawley, West Sussex, RH10 8JH.
Before you return an item, please get in touch with us first either using the contact form on our contact page, or by emailing . This gives us chance to understand why you wish to return the item, and to make sure we’re expecting it back.
All items are inspected on return. Of course, it’s fine to try an item on like you would in a store, but don’t actually wear or use it. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.
If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.
None of this affects your statutory rights.
If we notice an unusual pattern of returns activity that doesn’t sit right (e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads – more than a loyal customer would order or the items returned don’t match what you ordered) then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with us and we’ll be happy to discuss it with you.
Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.
None of the above affects your statutory rights.